This Refund Policy explains how we handle returns, issues, and store credit requests for purchases made on this website. By placing an order, you agree to the terms below.

When Store Credit May Be Issued

• Item arrived damaged (packaging or product damage).
• Item is missing from the order.
• You received the wrong item.

Claim Timeframe

Claims must be submitted within 48 hours of delivery. Requests received after 48 hours may not be eligible for store credit.

What You Must Provide

To review your request quickly, include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging (for damage claims)

Non-Eligible Requests

• Requests submitted after the claim timeframe
• Issues caused by incorrect shipping information entered at checkout
• Normal carrier delays outside our control
• Buyer’s remorse / changed mind

Store Credit Details

• Store credit is issued as a credit amount applied to a future purchase.
• Store credit has no cash value and cannot be transferred or redeemed for cash.
• If approved, store credit is typically issued within 3–5 business days.

Contact

To request store credit, please contact us with your order number and details.
Email: [info@primalkingpeptides.com]